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Privacy Policy

New Wave Club – Privacy Policy (2026 Update)

 

Privacy Policy

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Last updated: 01 January 2026

This privacy policy explains how New Wave Club, New Wave Training, The Rib Club and The Jetski Club collect, use and protect your personal data when you interact with us via our websites, telephone line, booking systems, training courses, or in person.

New Wave Club is a trading name of NW Consulting Dorset Ltd ("we", "us", "our"). We are committed to handling your personal data lawfully, fairly and transparently, in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

1. Who we are (Data Controller)

Data Controller: NW Consulting Dorset Ltd
Trading names: New Wave Club, New Wave Training, The Rib Club, The Jetski Club
Email: info@new-wave.club

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What personal data we collect

We may collect and process the following categories of personal data:

  • Identity data: name, date of birth (where required for training or safety)

  • Contact data: email address, telephone number, postal address, postcode

  • Professional data: job title, company name (where provided)

  • Booking & membership data: membership type, booking history, preferences, waiver acknowledgements

  • Training data: course type, certification details, results, certificate numbers

  • Marketing & communications data: communication preferences, enquiry history

  • Technical data: IP address, browser type, device information, website usage data

We do not knowingly collect personal data relating to children without the consent of a parent or guardian, where applicable.

3. How we collect your data

We collect data when you:

  • Complete an enquiry, booking or membership form

  • Contact us by phone, email or messaging services

  • Book or attend a training course or experience

  • Use our websites (via cookies and analytics tools)

  • Opt in to marketing communications

4. Lawful basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Contract: to provide memberships, training courses and experiences you request

  • Legal obligation: to comply with safety, maritime and training regulations

  • Legitimate interests: to improve our services, manage our business and respond to enquiries

  • Consent: for marketing communications where required

You may withdraw consent at any time.

5. How we use your personal data

We use your data to:

  • Manage memberships, bookings and enquiries

  • Deliver training courses and water-based experiences

  • Communicate with you about your bookings or membership

  • Improve our services and customer experience

  • Send marketing communications (where you have opted in)

  • Maintain internal records and comply with legal obligations

6. RYA Training data

For customers undertaking RYA PWC or Powerboat training courses:

On successful completion of a course, we are required to share the following information with the Royal Yachting Association (RYA):

  • Name

  • Contact details

  • Date of birth

  • Certificate number

  • Date of issue

This information is submitted via a secure portal and stored on the RYA’s central database to:

  • Record your qualification

  • Update existing records

  • Verify or replace certificates if required

The RYA may contact students for quality assurance or in relation to an investigation or incident. In such cases, data is used solely for that purpose.

For full details, please refer to the RYA privacy policy: https://www.rya.org.uk/go/privacy

7. Marketing communications

We may send you information about memberships, services, offers or events:

  • By email or SMS where you have opted in

  • Based on legitimate interest where permitted

You can opt out at any time by:

8. Cookies and website analytics

Our websites use cookies and similar technologies to distinguish you from other users, improve your experience, and help us understand how our websites are used.

What are cookies?

Cookies are small text files placed on your device when you visit a website. Cookies help websites function properly, improve performance, and provide information to website owners.

Types of cookies we use

We use the following categories of cookies:

  • Strictly necessary cookies
    These cookies are essential for the operation of our websites and booking systems. They enable core functionality such as security, network management, and accessibility. These cookies cannot be disabled.

  • Performance & analytics cookies
    These cookies help us understand how visitors interact with our websites by collecting information anonymously, such as page visits, traffic sources and user behaviour. This helps us improve website performance and usability.

  • Functional cookies
    These cookies remember choices you make (such as preferences or region) to provide enhanced functionality.

  • Marketing cookies
    These cookies may be used to deliver relevant advertisements and marketing communications, and to measure the effectiveness of our campaigns. They may be set by us or by trusted third-party platforms.

Managing cookies

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or manage your cookie preferences. You may change or withdraw your consent at any time via the cookie settings on our website.

You can also control cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

Third-party cookies

Some cookies may be placed by third-party services we use, such as website analytics, booking systems, or marketing platforms. These providers process data in accordance with their own privacy policies.

9. Data sharing

We do not sell or rent your personal data.

We may share data with:

  • Training and certification bodies (e.g. RYA)

  • Payment processors and booking system providers

  • IT, website and marketing service providers

  • Legal or regulatory authorities where required by law

All third parties are required to protect your data and only process it in accordance with our instructions.

10. Data retention

We retain personal data only for as long as necessary:

  • Membership and booking records: up to 7 years for legal and accounting purposes

  • Training records: as required by the RYA and maritime regulations

  • Marketing data: until you opt out or withdraw consent

11. Data security

We have appropriate technical and organisational measures in place to protect your personal data, including:

  • Secure systems and access controls

  • Encrypted payment and booking platforms

  • Staff training and data protection procedures

12. Your data protection rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, please contact info@new-wave.club.

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):

https://www.ico.org.uk

We encourage you to contact us first so we can resolve any concerns.

14. Links to other websites

Our websites may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

15. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

Effective date: 01 January 2026

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